Designed with families in mind!

Terms and Conditions


All customers will enrol onto a monthly Direct Debit scheme to become a member of The Splash Academy. A one-off payment will be collected at the centre via debit/credit card for any lessons scheduled prior to the date when the first monthly payment will be taken. We do not accept cheques or American Express.

The monthly direct debit fee is £46.00 per child and will be collected automatically each month on the agreed date of the first. All customers will be protected by the Direct Debit Guarantee scheme.

If your Direct Debit payment cannot be processed, a one-off card payment will be taken at your next lesson to cover the unpaid Direct Debit fee.

The Splash Academy operates 46 weeks of the year with a 2-week shut down over the Easter, 2 weeks in August and 2 weeks at the Christmas period. Your payment is split into 12 equal monthly instalments based on 46 lessons per year.

Your place at The Splash Academy is only confirmed when the Direct Debit is set up and any required prior payments are paid in full. You will receive receipts via our secure payment system confirming your payments and your Confirmationbooking.

Payments for lessons are only taken by Direct Debit, no other method of payment is accepted. By signing these terms and conditions issued by The Splash Academy you are agreeing to pay by Direct Debit, you accept the terms and conditions of the Direct Debit - You understand and agree that if you fail to set up the Direct Debit or cancel it and don’t pay for your lessons by an alternative payment method that we accept, your lessons will be cancelled and you will still be liable to pay the relevant cancellation charge due in accordance with The Splash Academy conditions. Please refer to the Direct Debit Guarantee.

Your Right to Cancel

You have 14 days from the date of your booking in which to cancel and receive a full refund. If you have attended any lessons within this 14-day period, you are entitled to a refund for the amount paid, less the cost of the lessons already provided. Your refund will be issued within 14 days of a request made to us in writing. This request may be made by email to

If at any time you wish to cancel your membership, we require 4 weeks notice from your next scheduled Direct Debit collection date. You will receive an email from The Splash Academy confirming receipt of your cancellation notification and listing any lessons remaining before your membership ceases.

You will be removed from lessons immediately if:

  • You directly cancel your Direct Debit with your bank or building society.
  • If a failed Direct Debit payment is not collected in 7 days and you have not made contact with The Splash Academy to arrange a payment date.

Cancellations and Missed Classes

The Splash Academy cannot offer refunds should you fail to attend a lesson. Any Missed sessions will be offered a scheduled catch up lesson on a specific day, with a maximum of 3 to be taken per year. Unfortunately, what seems like one simple request is a huge administrative task when spread across hundreds of clients.

If any lesson or lessons must be cancelled at any point by The Splash Academy you will be entitled to a full refund for the cancelled lessons. This will be deducted from your next Direct Debit payment. The Splash Academy is not responsible for any associated costs you might incur because of this action.

Classes with insufficient swimmers will need to be merged with another class. We try to keep class times as similar as possible but unfortunately cannot always guarantee this.

If, due to unforeseen circumstances, there are health and safety concerns or insufficient staff to safely conduct the lesson, we reserve the right to cancel the said lesson(s) and you will receive a refund of £12 for the lesson by means of deducting it from your next scheduled payment.

In the event that the allocated teacher cannot deliver a lesson, we will do our best to ensure another qualified member of The Splash Academy team covers this lesson. If this is not possible, we will inform you by text message in advance of the lesson and you will receive a refund of £12 for the lesson by means of deducting it from your next scheduled payment.

If for medical reasons your child cannot attend their scheduled Splash Academy lesson for 3 weeks or more and you can provide a doctor’s note, then we will keep your account active and offset 50% of the payment from the missed lessons against the cost of your next lessons.

Please do not bring your child to their Splash Academy lesson if they have developed a suspected medical condition. Never bring your child to lessons if they have any illnesses that could be worsened or passed on to others in this environment, such as chickenpox, sickness and diarrhoea, ear infections, impetigo, conjunctivitis or a bad case of a cold/flu like symptoms. In the instance of sickness and diarrhoea please ensure your child has been clear of all symptoms for at least 48 hours.

Our teachers may refuse your child entry into the lesson if they feel that they are unwell/unfit to participate. All children who are not yet potty trained, regardless of age, must wear a double nappy system. This consists of either a reusable cotton nappy or a disposable paper swim nappy with a Happy Nappy or Neo Nappy on top. We reserve the right to refuse entry to any child who is not suitably attired.

The Splash Academy Centre Rules

You must comply with all health and safety rules at all times. These are displayed in the centre and on our website

  • On entering the venue please scan the NHS Track and Trace App. Face Masks are to be worn in all areas except for the pool area. Please use the automatic hand sanitisers where available
  • No outer footwear or prams should be brought into the changing rooms at any time.
  • Use of mobile phones and any electronic or photography equipment are not permitted to be used in the changing rooms or in the viewing area of children swimming. If you are seen to take images that may have other children in the background, you will be asked to delete any images or videos.
  • Please ensure that you and your child shower before their lesson as this contributes significantly to maintaining water quality.
  • Please ensure that all long hair is tied back. *If we feel a customer is not acting in a proper manner or is using inappropriate behaviour it is at the discretion of the Splash Academy team to refuse entry.
  • Please ensure your child doesn’t eat a full meal up to an hour before their swimming lesson.
  • We regret that we can only accommodate one adult in the pool at a time with each child. However, we are happy for another member of your family or your friend to bring your child to classes.

Changing Classes and Splash Academy Awards

You will be notified by a member of the Splash Academy team when your child is ready to move groups and you’ll be asked to review the classes available to you. If there is not a suitable day or time, upon agreement with your Splash Academy teacher, we can arrange for you to remain in your current class and add you to a waiting list for other convenient classes which are showing as fully booked.

Whilst we will be awarding TSA certificates, our primary focus is for your child to develop confidence, stroke technique and most of all enjoyment. We want your child to develop a life-long love for water and swimming.


  • You are not permitted to leave the building during your child’s swimming lesson. You must be on-site for the whole time your child is with us at The Splash Academy.
  • You will remain responsible for your child(ren) up until the point your child proceeds onto poolside for their lesson.
  • Children should always be under the direct supervision of an adult. We advise that only one adult is in the changing room with each swimmer. Other spectators are asked to make their way to the “Lighthouse” viewing area.
  • All spectators under the age of 16 are the responsibility of their parent/guardian
  • We accept no liability for any loss or damage which may result from your use of the car parking facilities.
  • All property left in the centre is left at your own risk. The Splash Academy cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery (except wedding rings) before entering the water.
  • Lost property will be stored for 4 weeks before it is donated to a charity shop
  • The Splash Academy will communicate via phone call, text message and/or email with regards to confirmation of payment, lesson information, lesson changes or cancellations. Therefore, we accept no responsibility if you have changed any of these addresses or numbers and not informed us of the change.
  • By booking onto the Splash Academy assessment and subsequent lessons, the participant is deemed to be fit and able to participate in the activity offered. If in doubt, it is your responsibility to seek advice from your GP or other medical practitioner before attending a Splash Academy assessment.
  • It is important that any medical or disability information is disclosed to The Splash Academy upon your initial registration. You should also update us of any changes to this which may impact on your child, the Splash Academy teacher or other children in the class.

Valuables and Jewellery

All property in changing rooms or on poolside is left at your own risk. TSA do not accept any responsibility for any loss or damage of any personal items. All jewellery (except wedding rings) must be removed before entering the water.

Video and Photography

We promote a family atmosphere and parents, grandparents and friends should feel very comfortable taking photographs or video footage, but we would ask that everyone remains sensitive to the feelings of others and always stop filming should you be asked to do so.

Underwater cameras or underwater recording equipment of any description should not be used during The Splash Academy lessons.

The Splash Academy forbids the right to reproduce any part of our lessons in any form. Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course.

All TSA illustrations, photography and logos are copyright of The Splash Academy. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.

The Splash Academy reserves the right to use our underwater photographs for publicity purposes. However, in each instance we will endeavour to gain your permission first. We cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.

We may run promotional events which include photography sessions. If so we will always inform you in advance to seek your consent.


Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition you must please:

  • Consult your doctor before bringing them swimming and, inform The Splash Academy.
  • Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.


The Splash Academy is committed to providing a safe environment for families. All our team have completed a child safeguarding course and hold a valid DBS check.

If you have any concerns regarding child welfare, please ensure this is highlighted to The Splash Academy team or anonymously by phone if this is your preferred option of communication.

You can also call SwimLine on 0808 100 4001 or NSPCC Child Protection Helpline direct on 0808 800 5000. This line is open for 24 hours each day and calls are free of charge. If you have a Textphone you can call the NSPCC Textphone on 0800 056 0566.

Data Protection Act

We are committed to respecting your privacy. For the Data Protection Act 1998, The Splash Academy is the data controller. We hold information for the purposes specified in our notification made to the information commissioner.

We process personal information to enable us to provide a service to our customers, to promote our services, to maintain our own accounts and records. Data will not be shared with any external parties.

Changes to Terms and Conditions

These terms may be reviewed and/or altered at any time. We will use reasonable endeavour to inform our customers of material or significant changes to the terms as far in advance as possible. Changes will be sent via email as our primary method of contact and Terms and Conditions will also be available via our website

You are free not to accept these changes, but we would ask you to notify us in writing of your non-acceptance within 14 days of your receipt. If you do not contact us, we will treat our agreement with you as being subject to the updated Terms and Conditions

Health & Safety Statement

Safe supervision of any children that you bring is your responsibility whether it is on poolside, in the changing rooms and on the premises. Children should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. Anyone running on wet surfaces can very easily slip and hurt themselves. We reserve the right to ask individuals to leave the poolside at any time.

Please be aware that the swimming pool is a wet and slippery environment at all times. All doors are fire doors and will close quickly on entry and exit, therefore please supervise your children at all times when using this facility.

Once you have read The Splash Academy terms and conditions, the signing of these conditions is a declaration that you agree to the terms of joining the course.

Exclusion of Liability

In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor, The Splash Academy or its employees, the participation of you or those in whose care you have placed your child for the purpose of attending or observing TSA swimming sessions is done so entirely at your and their own risk.